Customer-Supplied Parts & Fluids Policy
We understand that some customers choose to supply their own parts or fluids in an effort to save money. While we strive to provide the best value and stand firmly behind our workmanship, customer-supplied items introduce variables that are outside of our control.
Please review and acknowledge the following terms when supplying your own parts or fluids:
By supplying my own parts and/or fluids, I understand that I am fully responsible for their correctness, quality, and compatibility, including any labor required if the supplied items are incorrect or fail.
If the supplied parts are incorrect, defective, incomplete, or insufficient to complete the repair, all labor charges will still apply, including any additional labor required as a result.
If incorrect or missing parts cause delays that affect scheduled appointments for other customers, additional charges may apply for the time lost or delays incurred.
Repairs performed using customer-supplied parts carry no warranty on parts or labor.
Any warranty claims related to customer-supplied parts or fluids are strictly between the customer and the manufacturer or seller of those items.
By authorizing repairs with customer-supplied parts or fluids, the customer acknowledges and agrees to these terms.
For your protection and peace of mind, we strongly recommend using OEM or quality aftermarket parts purchased and installed by Vindicate Auto Inc. This ensures proper fitment, quality assurance, and comprehensive warranty coverage on both parts and labor.